Privacy Policy

Effective Date: 05/30/2026

CarLoop values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when requesting quotes, scheduling services, communicating with our team, or opting in to receive SMS messages.

Information We Collect

When you interact with our website, quote tool, scheduling forms, SMS programs, or communication channels, we may collect the following information:

• Name
• Phone number
• Email address
• Vehicle information, including year, make, model, and VIN when provided
• Service address or ZIP code
• Appointment preferences
• Communication history with our team
• SMS consent records when applicable

This information is collected to provide accurate quotes, schedule services, communicate with customers, and improve our customer experience.

How We Use Your Information

The information we collect may be used to:

• Provide auto glass repair and replacement quotes
• Schedule service appointments
• Confirm parts availability and technician scheduling
• Send appointment reminders and service updates
• Send technician ETA notifications
• Provide customer support
• Process payments
• Improve our services and customer experience
• Send promotional offers when consent has been provided

We do not sell or rent your personal information.

SMS and Messaging Communications

By providing your mobile phone number and affirmatively opting in through our website forms, quote requests, appointment scheduling tools, or other communication channels, you consent to receive SMS text messages from CarLoop.

These messages may include:

• Quote confirmations and estimates
• Appointment scheduling and reminders
• Technician ETA notifications and service updates
• Customer support communications
• Billing or payment-related messages
• Promotional offers and marketing messages, when applicable

Message frequency varies based on your interactions with our services.

Msg & data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications from CarLoop unless you provide new consent.

For assistance, reply HELP to any message or contact us directly at 855-CAR-LOOP.

Consent to receive SMS messages is not a condition of purchase. Choosing not to receive text messages will not affect your ability to obtain quotes, schedule services, or purchase products and services from CarLoop.

Information Sharing

CarLoop does not share, sell, rent, or distribute your personal information to third parties for marketing purposes.

Your information may only be shared when necessary to:

• Complete your service request
• Process payment transactions
• Facilitate appointment scheduling and communications
• Comply with legal obligations

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

SMS Consent Records

CarLoop may maintain records of SMS consent where required by applicable laws, carrier requirements, and industry regulations. By opting in to receive text messages, you acknowledge that your consent may be recorded and retained for compliance purposes.

Customers may withdraw consent at any time by replying STOP to any SMS message received from CarLoop.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

Your Privacy Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the information below.

Contact Information

CarLoop
Phone: 855-CAR-LOOP
Email: support@carloop360.com
Website: https://www.carloopmobileglass.com